ITC Removal

I have settled my account with woolworths, it was paid via collections agency called Blake & Associates . On the 22nd December i got paid up letter from Blake & Associates. Till to date my name still reflect on ITC . Called Blake & Associates to assist me regarding my ITC status. They said only Wollworths can remove my name. My id no ********** 964083 , contact no ********** . Store card account no ********** ********** 05.