ITC not updated

I settled my Woolies in-store account and loan on the 18/07/15 and 23/07/15 respectively. Proof of payment was sent on 23/07/15. On the 12/08/15 I requested paid up letters which I received on the 18/08/15.While doing a application I was informed that both these accounts have not only paid but was in arrears for 9 months and my status at Transunion reflects that I'm on Debt Review.<br> I have called your collections people at Easton Berry on 11,12,14,18 of Sept. and spoken to many lady's ( last being Lucky Khedun) who has told me that I have to wait 21 days to have the status changed but its been 2 months since I paid and my profile is still not updated.<br> I then called your Head office yesterday and spoke to Brian in your Finance department who informed me that he could see notes on the system that my account needs to be updated, however this would take 21 days as the only lady who deals with removals is busy and other people have the same