Issues with promotion

I recently received an email promoting R100 off your online/app purchase as well as free delivery for purchases over R500. Firstly the promotion is confusing is the R100 is not deducted at checkout as per the promotional email, plus you still need to select R50 delivery (although I see it does not add t to the final amount - quite confusing). I noticed that each item reflected a saving but I wanted to ensure the saving added up to R100 as promised in the promotion. I had to do a manual calculation of my purchases which came to R561 (qualifying spend for promtion) and then I had to manually add up the savings per item! The total after savings were deducted was R505 (this is a R56 saving) so I am relived I checked.

After 3 calls in for assistance n one could really explain to me how it worked or why there was no discount app**** at checkout, I was offered refunds "IF" I get charged delivery and "IF" I don't get the full R100 off.

This is more feedback than a complaint as I am a happy Woolworths customer but the promotion email appears very simple and clear and I feel that this is going to really confuse your customers as there are many customers much less tech savvy that are going to be calling in to get a better understanding.

Unfortunately as this process was both confusing, manual and different from what was initially stated I have chosen to not go ahead with the online purchase.

I hope this can be rectified as the promotion runs until 5 Dec 2018.