IRATE CUSTOMER

I made an order online on the 08.01.2026 & paid an extra R85 to have it delivered on the 10.01.2026. Till today 17.01.2025 I have not received the shoe nor a refund. I was not even notified of a delay; I had to go after them & find out where my parcel is at. I've called their customer service several times and this has yielded no results. Even today I called in & was told parcel has been returned to their warehouse and that a refund is going to take a 5-7 working days. So, I have to wait another week that is now 2 weeks for something that was supposed to be delivered in 2 days. This is unacceptable. What will happen with the R85 I paid extra? Are they going to refund it too as it didn't serve its purpose? I'm very disappointed at Woolworths. Dealing with them is frustrating to say the least. What's hurtful is that this is a school shoe & schools opened on the 14.01.2025 already. What happened to Woolworths? I thought they served quality in everything but it seems like that has depreciated over the years. I 'am never buying anything from them ever again. They need to take lessons from your competitors they could learn a thing or two about customer service & online deliveries. The reviews of the courier company they are using are terrible, everyone is complaining about non-delivery & them lying about not reaching the customer when infact they made no effort. They are so unprofessional & unreliable. Very dishonest. This courier company will be their downfall. WOOLWORTHS PAY BACK MY MONEY. I refuse to wait any longer. Why am I being inconvenienced like this.