IRATE CUSTOMER !!!!!!

I tried to apply for a credit card on the woollies app on the yesterday 30/09/2022 the app was not responding and would not move to the next screen for me to continue with the application

i called the call center and i spoke to an agent Zandile she assisted me with completing the application. seconds later she tells me i qualify and then we proceed. just as we about to end the call Zandile tells me the application is pending for verification and that i will receive an email with the agreement.

Hours later i call back to the call centre i am then told me the application declined due to me failing the verification process and that its considered as a fruad decline, also that i did not take a picture to verify that its me. i was not asked to take or send a picture of myself and now i am confused as i was able to answer all the questions Zandile had asked.

This agent was so unhelpful and tells me to go to a store to check what the problem was, i asked her if i could speak to a manger and she tells me she is working from home and is unable to assist me any further. how does staff get to work from home if they are not productive and use that as an excuse to not go the extra mile for the customer????

I then called the headoffice and i was put through from 1 ext to another everyone just wanting to know what is my complaint but no one could assist (HOW FRUSTRATIING) i literally explained myself 10 times yesterday for what??

I just couldn't get my satisfaction as this is now affecting my name at credit bureau i then call the call center again and the guy tells me to apply in 30 days as there is nothing he can do if the application declined (HOW DO I APLY AGAIN WHEN MY CREDIT SCORE WIL DROP)

I had a sleepless night as i am so worried that my name is now affected and i am in the market to buy property

I REGRET DEALING WITH WOOLIES when i called no managers was able to take my call i asked for a MANAGER TO CALL ME no1 has called

I WANT MY NAME CLEARED WOOLWORTHS AND I DONT WANT ANYTHING TO DO WITH YOU IN FUTURE.

MY CREDIT SCORE IS HIGH AND I HAVE NEVER MISSED A PAYMENT OR LATE PAYMENT ON MY STORE CARD!!!

HOW DO I RECOVER FROM THIS ???????????