Internal ***** on Woolworth's Store Cards

I am giving 1 star because zero stars is not an option. In January, my store card declined at the cashier, much to my surprise. In order not to delay the queue, I paid via alternative method. A few days later, my wife's store card also declined and again she paid via an alternative method. I then contacted Customer Service to establish the problem. I was then transferred to the ***** Department where Ruwayda informed me that due to an attempt ***** activity on my account all our cards (3) were blocked and we could not use them. She informed that new cards had to be issued and a new account. After waiting for over a week with no further information regarding the new cards, I sent a mail to Customer Services demanding an immediate resolution to this issue. I was contacted by Yumna from Customer Services, apologizing for the bad service received and promised that the new cards would be received a few days later. I collected all 3 new cards on 18th & 19th. Today when I attempted to make a purchase with the new card it again declined and could not even be overridden by the manager on duty in Greenstone, Balesa Makhetha. After almost 15 min waiting for Customer Services to answer her call, it was established that the new cards issued were the same sequence as the previously blocked cards and 3 new cards have to be issued AGAIN! This is total incompetence from Customer Service. No contact from ***** Dept after blocking the cards thus creating 2 embarrassing situations at point of payment. New Cards issued incorrectly. Unnecessary and inconvenient delays (hours) due to this process. Attempted ***** is definitely internal as these are Woolworth's Store Cards. Promises made and not kept (R500 voucher offered but never received) Still unable to use my cards since mid January (1&1/2 months). We don't need this account any longer. Better service and benefits from competitor retailers.