Inhumane

I am honestly horrified at the attitude and response from Woolworths Financial services. I lost my mother recently and notified as many places as I could of her passing where she was a client/customer. Woolworths responded with a bill on my mother's account and proceeded to discuss payment terms. I cannot believe this! When I responded to say that I notified them out of courtesy, a Nawaal proceeded to give me the attorneys details and that I will be hearing from them?! What on earth?!