Inefficient customer service

<p>I settled my account on the 30 June 2016 according to the settlement letter provided, amount R17045.43, i have sent the proof of payment to ********** and spoke to different agents who confirmed that the payment was received and the payment will be updated within 2 days on my account, to cut the story short today is the 21 July spoke to samuel and my payment is still not updated......</p>