Inefficent service - 6 months no card

I have a woolworths card - ***07 0513 , in march I requested a card for my son. I kept following up for months and was eventually told it was at the Broadacres branch - I went there and was told there was no card, I contacted Woolworths whoi told me that the card would have to be reordered. I eventually got the card but he still cannot use it. I had to go back to Broadacres and was there for over an hour to be told the seqiuenece number was wrong - this issue has still not be resolved - SHODDY SERVICE - hours os wasted time and no success