Ineffective & Pathetic Customer Service

Could not complete any orders because my OTP is being sent to an old number . I phoned in and was assured it had been changed , but it hadn't been. I then emailed multiple departments and only received a reply by day 3 . Now they expect me to download, print & complete, then scan in and send back a form to make one simple change , that's pathetic. In the current pandemic culture , doing things from the comfort of your home should be more efficient . Why can't I update my contact information myself? . Why was an agent unable to make the change on your side , even after assuring it was done? . Why must I submit a form and a copy of my ID for a simple change ? . Literally everything information-wise on hand to verify myself either online or telephonically, but WFS is clearly still operating in the past. Thanks to all of this I've also obviously also lost my preferred delivery date & time .