Incredible unprofessional and poor service!

13Jan2016 my mom went shopping @ Woolworths WonderboomJunction & learned they were offline. She asked them to keep the items for her and completed a form provided by them. 14Jan2016 she phoned the store repeatedly but no answered. She phoned the store next door (Mr Price) who found out&informed her they were back online-I went to Woolworths after work. Personnel were sitting around talking! They informed me they were offline & can't help me, they had no idea when it will be fixed. Asked them again to keep the items. They rep**** unfriendly, that they keep all items for customers since they were off-line. Out of town over the weekend, I went back 18Jan2016. Unfriendly employee, after looking for the items, informed me they were put back on the shelf. I told her we specifically asked them to keep the items and they agreed. She threw her hands in the air & told me they only keep items 24h. Good business practice=phone client & inform them when back online. Do they expect the client to drive there every day to see if they might be successful in purchasing items since answering their phones are problematic. Unsuccessfully visited the store 3 times/days in 6 days!