INCORRECT ORDER RECEIVED

I ordered a clothing item online on the 20th of September , on the 25th the item was delivered to my work address ONLY TO FIND OUT WHEN I GOT HOME THAT THE ORDER BELONGS TO SOMEONE ELSE. OUT THERE THERE'S A POOR CUSTOMER WHO IS STILL WAITING FOR HER ORDER AND WAS DELIVERED TO ME WITHOUT MY ORDER .. I PHONED THE ONLINE CALL CENTRE THIS MORNING AT 09H07 AND I WAS PROMISED IT WOULD BE FOLLOWED UP AND THAT I WILL GET A CALL EXPLAINING THE COLLECTION PROCESS.. ITS 15H02PM AND I HAVE NOT RECEIVED COMMUNICATION FROM WOOLWORTHS..

I HAVE NOT EVEN RECEIVED AN APOLOGY FROM THEM.

QUALITY ON CUSTOMER SERVICE NEEDS TO BE LOOKED AT