Incorrect information given

Good day ,

I sent an Enquiry email to request if Lay byes are done are clothing items I then received an email to say a consultant will contact me , which they did

When the consultant confirmed that Lay byes are done. She did NOT stipulate that it was only on summer items. She only told me a 10 % deposit is required and can only be done at Baywest

I then made my way to lay bye my coat ( the fused fur range ) . When I got to the till I was advised that only summer wear will be taken on lay bye. That I would need to wait for the sale . I plan too keep this lay bye until month end So your organization will receive all revenue due .

The fact that summer not winter clothes are not open to lay bye ,should have been discussed when the consultant explained the lay bye when she called me . That is crucial information that was omitted I would not have taken time out my day and make an embarrassment of myself infront if 6 staff members and other Woolies shoppers waiting behind me in store

This is not acceptable , and surely not how you treat your Woolies Clients.

Kindly make arrangements for this lay bye . I would appreciate an urgent feedback response

Much appreciated