INCORRECT CHANGE AND UNPROFESSIONAL STAFF

So Woolworths in Springs (The Avenues) has no customer service at all, Cashier is in her own world (Tshidi Masina) my mom gives her R300 (R200 note and R100 note) for her purchase which totaled to +-R240, she was clearly not concentrating as she gave R5 change and when my mom tells her the change is short she disputes this. She eventually calls her cold supervisor (Essa) for assistance who takes the till money with the Cashier Tshidi to go count the money whilst my mom waits for 20 minutes for them to rectify their mistake. Tshidi comes back alone and no apology from her or the supervisor (Essa) as she did not come back. The correct change was then given back to my mom eventually after their \maths"session at my mom's expense! Both supervisor and cashier need customer service training and soft skills."""