Inconvenienced Customer

On Sunday 3rd April I visited a Woolworths store to make a purchase. I used a Gift Card to pay. A slip was printed with the amount being deducted, but no transaction slip. After around 30 minutes of my time I was told that there was a system problem. I was asked to pay again and a call would be logged to sort this out.

My details was taken and I was told that they would contact me in the the same day when it was corrected.

Today I made a special trip to the branch to sort this out. After about 15 minutes I was told that the transaction was reversed. When I asked as to why I was not contacted, I was told that Head Office was supposed to contact me.

It seems that Woolworths does not seem to care about the inconvenience , cost and time of their Customers.