Inconvenienced by Woolworths and on top of that ripped-off my voucher

I bought a handbag online 2 days ago using my Woollies gift card plus the Woollies rewards voucher of R120 and my bank card. Yesterday I received notification that my order has been cancelled. I followed up with Woolworths Online today and Conner told me that the refund will take time because I used a gift voucher and a bank card. I asked about the R120 Woollies rewards voucher that I also used and he told me that they will not refund it because I already used it. I did not benefit from that voucher. The reason I placed that order online is because of the convenience of delivery. I could have gone to the store to buy that handbag because it is available even today. I need to use that bag on Saturday and now I am getting stories from this company. I need my voucher please and I need all that is due to me today. I was expecting my handbag by latest tomorrow so please keep your word. It is not a matter of non-availability because I went to the nearby Woolies this morning and the bag is available. I am not prepared to accommodate this inconvenience especially my R120 voucher and on top of that you tell me you will refund me after some time when I need the handbag for this weekend. Do better.

You cannot just cancel my order without a proper reason, inconveniencing me at the same time creating a loss on my side. Why do we support you! You do not even contact me for an alternative handbag, you just cancel.