Inconsistent return policy

Dear Woolworths,

Your return policy is absolutely pathetic and your staff *********** too. Every single time I have an exchange at Woolworths I completely dread the experience as I wonder what sort of made up story the staff will give me on that day.

Every time I have something to exchange at Woolworths (specifically country road/trenery/Witchery) there is a new made up rule. I tried to exchange a Christmas present today - obviously with no receipt as people don’t give receipts with gifts - and was told I could not do so unless I took something else. There was nothing else I liked so I asked for a gift voucher - not a refund - and was told this cannot be done either. I have done this many times at other stores so you need to train your staff firstly on what can and cannot be done and keep the policy consistent. Secondly, since those items do cost a lot of money I don’t appreciate being told what I can and cannot do with my gift. My mother then called and spoke to the manager and was told we now - all of a sudden - can exchange for a gift card. I really don’t understand what the big deal is. Whether I exchange it for something else or a gift card I am stilll going to be buying from the same shop so what is Problem? Besides that, the inconsistency of your staff and return policy is unacceptable.

Get your act together, look after our customers and train your staff properly as it is extremely frustrating.