Inconsistent processes and untruthful feedback

<p>My mother passed away in March 2016. The normal process followed freezing, settling and closing her accounts / debt. </p> <p>I submitted a claim to WFS and spoke with a lady to confirm the claim amount. (Name will be given on request). Her words were 'natural death claim amount is R10 000 and unnatural death is R5000.00'. In this case, I submitted a claim for unnatural death. When the payment was done, I noticed only R2500.00 was paid. When I queried this, the response was that this is how it is for unnatural death. This last email was received on 25 August 2016 and since then I have sent 3 emails querying the sudden difference in the claim amount, all 3 being flat ignored. </p> <p>I asked for documentation to prove the unnatural claim amount of only R2500.00 and where my mother's signature has been made of aknowledgement of this, but this is also being ignored. </p> <p>Does WFS not know their own claim standards and procedures or does everyone there have their own opinion of running the business? I am also a client of WFS and sure as h@ll going to close my account. I hope that my loved ones don't have to go through the same fight should something happen to me and they need to claim. </p> <p> </p> <p>It was rough enough having to go through dealing with her death and now I have to face this fight too. </p> <p>Pathetic man! This reminds me of buying a car, the service is all there, but when the job has been done, service does not exist. Why should it?</p>