Incomprehensible situation at Coffee Counter at Woolworths Palmyra Junction

I went to buy a latte at Woolworths in Palmyra Junction Cape Town. There was a tray of dougnuts by the coffee machine. I took a doughnut and proceeded to pay for the doughnut and the coffee. I was told that I had to pay for the doughnut at the tills. I tried to suggest that if this were the case maybe the doughnuts shouldn't be put by the coffee machines as this confuses the customers who, not unreasonably, would presume that they could pay for them at the coffee counter.

I asked to speak to a manager. The manager arrived and told me that there was nothing that he could do as it was Woolworths policy not to sell doughnut's at the coffee counter. I tried to explain that not only was this illogical but it would result in people being unnecessarily upset with the barristas. Regrettably my suggestion to either change the policy or remove the doughnut's from the coffee counter was met with deaf ears.

Common Woolworths, you're better than that.