Incomplete retail store

Woolworths is the most useless retail store I have ever supported. I paid my credit card using EFT option on my Woolworths app on the 14-02-2023. Today is the 26-02-2023 the funds have disappeared, I have been send from pillar to post. I am going to close both my credit card and my store card with immediate effect. Such business doesn’t deserve our support.