*********** WOOLWORTHS

I had a very unpleasant experience with the online shop and online customer service today. I had a R200 gift card. My money was take from the card but it did not deduct from my purchase. When I phoned their customer service I was on hold for more that 10 minutes just to hear from a Suaib that they cant help me it will be sent to giftcard dep who works from home via emails but he would escalate the problem and get back to me. Never did he do that. I phoned back and no luck. He said his manager would phone me back today...I am still waiting. I want to know why do their technical problems become mine and why can't they tell me to pay cash for now and when the money return to the giftcard that I can take the clothes to a store, get a refund for R200 and then pay with the giftcard. Stuff is currently on special and I want it.