*********** staff at Woolworths Financial Services

I noticed that my account balance was quite high in October 2014 despite not using the account and making monthly payments. On the 2nd November, I went to the Financial Services Counter.(Due to Postal Strike I did not receive monthly statements) They informed me that they would not be able to help me, and asked me to dial the help line. I did this and have since spoken to at least 25 different people who cannot understand that ALL I WANT IS AN INVOICE OR STATEMENT WITH THE PURCHASES ON MY ACCOUNT SO I CAN VERIFY IF IT WAS WHAT BOUGHT OR IF THERE HAS BEEN SOME *****. There is not enough space to paste my email correspondence. I can send it if you require it. I had spoken to Tina in the complaints department who assured me that she would email me the details. I told her that once I had verified, I would make payment immediately. I followed up and could not reach her. I then sent an email to [Email Removed] on 5-3-15 including correspondence with Tina and the previous people I had emailed. Woolworths response to this was to send me a threatening sms today requiring payment. They said that if I do not pay R981.91 today they will hand me over to a legal agency.