*********** STAFF AT CUSTOMER SERVICE COUNTER

I phoned the Longbeach mall branch and asked for the process to purchase a gift card & have the recipient pick up at another store. I was told to come into the store, to customer service. What they did not tell me was that I needed the recipients ID no, (was told when I got to the store). At the customer service counter I was passed on from 1 person to another. The 1st staff was rude. The 2nd, Desiree made no attempt to speed up the process. a 3rd staff made cynical remarks about the process being simple if people brought all the info. 2 hrs on the matter was still not resolved & Desiree said she only works till 5. I went back & forth & had to wait each time cos Desiree left and could not be found. When all info was provided Desiree said that she will fax the forms to the Chatsworth branch. I requested that she do it before I left the store and she moaned, saying, \Well I have to go upstairs to do that"and walked away to do it. She never returned! I left a message with another staff saying that I had to leave. I left my phone no and asked that Desiree call me to confirm that all was in order. So many staff to do 1 simple job! More than 2 hrs wait! Rude staff with no people skills"""