*********** staff and disappointed

My sister bought me a dress at woolworths Eastgate for my suprise birthday on the 26 of December. When i had to wear the dress the eas tag was not removed mind you am at the vernue and have to get dress. Had to get scissors to cut it off as the was no way i could drive to the mall which was closing at 1. My dress cost R999 and was ruined same day due to the incompetence of a staff member and i still don't understand why it didn't beep at the door. I sent an email with a complaint same day as i was mad to customer services to this day no response. Called customer services was told to go to the store, i mean why cant they take my number give it to the store have them call me. I then went to Eastgate for work passed there and the manager was not available told she will call me. Day later she called i told her i wanted my dress to be changed as its their fault but was told its not their fault i damaged it. No remorse nothing at all. I would have not damaged the dress if they had removed the tag and they can take the dress give me another one but she said she cant assist me. Am disappointed with woolworths and their *********** staff.