*********** STAFF

After not having used my WFS online banking service for more than a year, I had forgotten my password. When I wanted to reset it, I discovered they still have an old cellphone number linked to my card profile. So I promptly GOT IN MY CAR and drove to the nearest Woolies who put me on the phone to WFS. The guy who attended the call ASSURED me that it is now fixed.

When I got home and logged on, sure as HELL, the number was still the same. I then decided to phone them myself. After speaking to no less than SEVEN different people, my number is still not changed and I am no closer than what I was this morning. I am out of pocket in Petrol and airtime and I am frustrated.

The call centre staff is POORLY TRAINED and not capable to assist their customers.

I HATE ALL CALL CENTRES.