*********** Service

I have never came across such a person in my life. I always shop at Woolworths every month but this *********** service was just too much.

I went to Wonderpark mall woolworths at around 14:55 I wanted to exchange the sandals for my daughter which I bought on the 24/01/2018 and the two jackets that my partner bought for the child on the 25/02/2018.

I was served by Maria whom then called her supervisor Refilwe Ndlovu who further questioned me like I’m some immature child who doesn’t know what she’s doing. She asked for slips that I didn’t have and I explained that the jackets were bought yesterday by my daughters father he never brought slips. What’s worse is that he leaves at another town by the time I get slips will be late coz the same clothes might be finished.

She told me they cannot exchange the sandals because I don’t have the slip and their system detects that they’re on sale and she will have to exchange them with sale price not the actual selling price I bought them with. The way she was talking to me with some pride and undermining me as if I don’t know Woolworths policies she printed a small till slip with terms at the back explaining that part of exchanging items with the current price reflecting on the system. She further started acting up pulling the monitor forcing to show me the system as it reflects different amount really performing as if she’s acting for s certain comedy show. I kept quite looked for the slip I then finally found it in my wallet. As I tell Maria I found the slip The supervisor Refilwe Ndlovu looked at me with some disappointment as if she was praying that I don’t find the slip. She seemed very annoyed like someone who’s not happy that eventually a client will leave the store happy with what she wanted.

What I’m trying to say here to Woolworths:

Grow and Promote people who deserves the position. Train a person to be able to deal with different types of customers. Sale only starts tomorrow and it is not a clients problem that the sale is about to start next day therefore the exchange cannot be done. Design and Implement systems that can allow superiors to override so that customer can be assisted. I was never irate nor shouting at this *********** supervisor however I was treated like a piece of trash. Sandton, Mall of Africa, Mall of South, Eastgate and Cresta remain the best stores please work on the wonder park mall they behave like group of hooligans. Their mindset and attitude need to change all together.