*********** REPRESENTATIVES

Horrible customer service experience.

Woolworths approved my Credit application with my PASSPORT. The courier company, CCD, refused delivery as they only accept an ID. Unacceptable as a passport is a valid form of identification.

Called Woolworths Financial Services MULTIPLE TIMES, some agents just drop the call, others place you on extended holds until you have no option other than putting the phone down. Needless to say that this has still not been attended to, all Woolworths needs to do is give permission to the courier to accept my passport, seems like the ill-trained staff doesn’t know what to do in situations like these.

Woolworths approved it with my passport, your third party provider cannot refuse delivery as I didn’t apply or deal with them in any way, look into getting rid of them as a delivery partner.

This is not my problem and I cannot be held accountable for the incompetence of their staff, if a passport isn’t allowed the representative shouldn’t have gone ahead with the application. This is your mess Woolworths, sort it out and get me my card.

VERY DISSATISFIED CUSTOMER, SC Sherrard