*********** consultants

So disgusted by the incompetence I experienced with woolworths online and financial department. I bought food online and paid using my store card but u fortunately the items couldn’t be delivered because suddenly they were out of stock and the only item they could deliver was less than the delivery price, so I decided to cancel the whole order. Fast forward till this day I haven’t been refunded and I’ve now received a statement that I’ve been charged and service fee plus the cost of goods that I need to make payment for. What utter nonsense, what ****ed me off is that I’ve been on the line since morning trying to get answers but all the consultants did is to give me the run around by transferring my calls between the Online department and the financial department. No one is giving me answers, some going as far as saying “I don’t know, the store processed the order”😡 I bought online not from the store so telling me that the store processed the order doesn’t answer my question. Woolworths service has become worse than the service at shoprite in fact shoprite does a better job.🤮🤢😡