incompetency

i lost my Woolworths cars last year September and i have been paying Woolworths until i lost the cars, i got calls from Woolworths asking me reasons for payment, i then explained that i went to Woolworths in Centurion Mall, The Groove, Jean Avenue, they all refused to provide me with account number so i could pay, its unbelievable...i then tried Sandton branch, and the lady there gave me the account number but could not assist to order me a card, i then paid R1 400, i then got a call a month later that i need to pay again and i asked the person on the call, how do i pay without a card that i cannot even use????? i keep getting irritating sms, whatsapp instead, no one is paying attention or listening to me, i NEED A SIMPE CARD. i got a call again this morning, and the *********** lady from Woolworts said i m not talking about a car, i m talking about a payment...imagine!!