Incompetence of Financial services department

5 days ago I wrote a review about an incorrect charge in my VISA woolworths card that does not belong me.

The dispute was lodged on October 6 and to today I still don't have a response from the Woolworths Financial services department.

Thought they are on the phone the day after payment if I happen to pay R 5,- less than what they want.

Wonder how their staff is trained, claiming money a priority but solving problems who cares.....

Regards,

Belinda