Incompetence at its finest!

This past few days I've had to deal with Woolworths and their *********** staff!

I app**** for a store card via the Woolies online app, the account was approved and after days had gone by, I decided to follow up on when the card will be delivered, only to be told the account isn't FICA compliant and I need to send Fica documents, even though my ID and statement was part of the application process which should've been sufficient for FICA as well.

Anyway, after the account was FICA compliant, I asked when I'd be receiving the card. I was told it has already been posted and it will take eight weeks to arrive in the post. So how was it posted when I was just told the account had some outstanding FICA documents? Anyway, I explained that eight weeks was unnecessarily too long if a waiting period and asked for alternative options. I was then given the option to collect a temp card or they can courier the card to my nearest Woolies store (which by the way, is Westgate Mall, yet this branh wasn't even on the list) and I agreed. And shortly thereafter, I responded to the email asking to cancel the courier option because while talking to Woolies, the postman had delivered my physical card.

So then I'm trying to activate and link the card on the app but get an error and a prompt to call Customer Service, which I do, only to be transferred from pillar to post and then being told I can't link it on the app, I need to go onto the website, which mind you, gave me the exact same error message. I called again for the 5th time and was placed on a long hold, just to be told that I actually can't link or activate the card online for online shopping and I need to swip the card thrice in store first before being able to shop online.

So now today I get an email telling me my card has been blocked and a new card was sent to Promenade Mall.

What for? Why was my card blocked exactly? And why do I now need to go to a mall outside of my area, when I have a Woolies in my area? Why was my request not fulfilled?

This whole process has been frustrating and just unacceptable because now I have to further inconvenience myself simply because your agents can't follow instructions or use common sense? Mxm!

The lack of professionalism is appalling and quite frankly ANNOYING!