Incompetence and Quality Service at its lowest

<p> Hello, Peter</p> <p> </p> <p>I cannot even voice my frustration about the quality and incompetence service that I received at Woolworths –Westville Pavilion Branch.</p> <p>My husband and I, on the 25th July 2017 wanted to purchase items on his store card, and there wasn’t enough credit available. So we paid R1000 cash at the store on the card, and we were told to come back the next day as our payment had not reflected. So we did as we were told and came back Wednesday afternoon and the payment was still not showing, so we waited for the next day as we assumed it might be technical issues, so we waited to full days. Thursday I checked at the Woolworths Pinetown and the self-help system still did not reflect the updated credit available and the cash payment made, I logged a call and sent an email, they stated they would contact me the next day which was Friday. Friday 28/07/2017 morning still nothing, so we went in the morning around 10 a.m. and they sent the same email and told us to wait 45 minutes. Then we came back again still nothing and this time I requested the manager and I was assisted by Indian man by the name of Ryan, now he made me wait a good 45minutes and not giving me the time and day! He sent the same email that I had sent the previous day, and made a couple of calls, and told me “sorry, there’s nothing I can do all I must do is wait” now I had been standing in the store on my feet for 45 minutes and he couldn’t even address me appropriately or apologize sincerely, and STILL the cash payment was not rectified. So I asked for another superior-manager by the name Laila, she also attempted going through the same ridiculous process that had gone 4 days prior. All she did was state that she was going to escalate the issue, gave me back the numerous email reports and copy of my payment slips and call us back once everything has been sorted, so how long does it take for them to sort out issues????? And I still did not have the items I wanted to purchase.</p> <p>I was tired and frustrated of experiencing such incompetence by a store that speaks highly about quality and excellent customer service when they failed completely to deliver. Now I’d understand if we paid using a card to pay, but we used cash and it should have been rectified within 24 hours. I am disgusted by their service I really and considering closing my account, I am appalled by the service we received today.</p> <p>Despite the bad service that was given to use, there were two wonderfull store assistances a young indian lady and a African male at the Country Road store, who were very helpfull and patient with us. I applaud them as they showed more care than their superiors.</p> <p> </p> <p>Kind regards</p> <p>Sharon Khuzwayo</p>