Incompetence and loss

Good afternoon

I would like to log a complaint against Woolworths in stranger mall. Yesterday which was the 17th of July 2020 my dad went to pay at till however he mistakenly forgot his cellphone on the till point. While he was paying for his Woolworths account .

However he only realized when he got to the car and he first tried to call the phone and the phone was already OFF,

This is all new to me.the phone is to the value of R22000.i spoke to Albert and he adivsed that the CAMERAS ARE NOT WORKING. ,the next customer couldn't have took it cause to my understanding during this pandemic a till point needs to be wiped after attending to a customer so the one helping me should have picked up that I left my phone. Immediately after that my phone was switched of. I did not receive any help whatsoever and therefore I'm taking this matter to the highest possible. How do you even trade with no camera's so I could have died n have been ****** in your store and noone would have picked it us cause no camera's. All I want is my phone to be replaced at your negligent and a written apology.this is such an inconvience to me and my clients.The running around and incompetence I received at your store is unmatched.

I will be expecting a call with a way forward.

Contact number : *** Alternative: ***