Incompetence

<p>I have being doing eft payments on my woolworths instore card account for numerous months, I then decided to check what is my outstanding balance only to realise that I have been paying an account that has aready been settled. I then contacted Woolworths head office numerous times to sort out the problem, the excuses were the system is down we cant check but we will phone you. Till today I havent received no phone call. I then phoned again and got told to email the recoveries department (they apparently cant be contacted telephonically) I have done this, I received a read report that clearly shows they have read my email. I have still heard nothing from Woolworths, this seems to be the norm. They eagerly accepted my eft payments yet now that the account needs to be sorted out, I get no feedback.</p>