INCAPABLE OF ISSUING THE CORRECT STORE CARD

can someone PLEASE explain to me how a massive organisation such as yourselves are completely incapable of getting something as simple as reissuing a replacement card right?<br> <br> 1) I went to woolworths bayside to get a secondary card for my father, while I was there I updated my residential address and gave my divorce papers to change my status from Mrs to Ms. (i never changed my surname was only my title that needed to be changed this was on the 5th December. then to be told I have to get a new card because of only the title change and will take 10-14 working days and that my current card will be cancelled. the guy at your head office telephonically said I will get a call to confirm the card has been cancelled because I was concerned being at a till and the card would not work. NEVER GOT THAT CALL and what happened? at the till with full basket card declined I love being embarrassed in public <br> 2) go get temp card they issue me another persons temp card doesn't work <br> 3) send my card to vredenburg West coast I dropped off poa that I reside in blouberg <br> 4) get card today WRONG SURNAME (not per ID) and delivered to WRONG STORE AGAIN!!!! <br> 5) STILL NO 2ndary card for my father <br>