Inaccurate reporting

I am really disappointed with the manner in which woolworths does their reporting to the credit rating agencies. Every month when I check my credit report I notice that woolworths always understates the amount I paid with the effect that the aniuntnim still paying appears to be high. This affects my score as well as total amount I owe to my credit providers. For instance right now I owe them R1400 but they reported that i owe the R2700 it may not look as much but that is exactly what we call inaccurate and unreliable reporting. I'm in the process of wanting to buy a house this has an impact. Can this get fixed please today and going forward. I made 2 payments this month one for 4600 and the other for 2000 why dont all the payments get considered especially since its before the 7th. Please guys your accounts department needs to catch a wake up this is very disappointing.