Inability to help with credit card pin

I am trying to get the pin for my Woolworths credit card. It wasn't supp**** with the courier. Then I asked WW to supply it, they could not and asked me to go into an ABSA branch. I went, had to wait 35 minutes in line to get helped, and then waited 25 minutes on the line to Woolworths from the ABSA phone. No direct communication. The call was then dropped without even being answered from WW's side. Then I went to Woolworths financial services in the store upstairs who couldn't help me and advised me to cut up my card and order a replacement card. Then I e-mailed WWs, who promised to send me a Pin via post. I still have not received anything. I am fed up with their slow responses, constant busy customer service lines and inability to care about their customers. I am physically avoiding shopping at WW now as I do not see that they want me to be their client.