Improve the process of product recall.

I received an email from Woolworths recalling their Viennas. In email I received there was no mention that the Viennas needed to be in original packaging and to bring a receipt.

The day I bought the Viennas I threw away the receipt and took out the Viennas from pack and froze them individually.

When I took them back to Woolworths Dainfern the store manager refused to take them back and did not say why. He sent the supervisor to speak to me. The Vienna recall process is unclear and to let customers know the process and procedures. And to educate us before taking instore.

I won’t be eating the Viennas but for me the biggest issue is the loss of trust in the company and how it handles customer when things go wrong.