Im so disgusted with the service from Woolworths Financial Service

Poor poor customer service!.

Spoke to a Melisiwe, telling me she cant confirm her surname... she asked me security questions which I have passed! Then tells me she must send me an SMS or a pop up for security purposes and take a selfie. I got the SMS and clicked on the link and obviously the link would not open as Im calling from the phone se shent the SMS too. Then she says well you would have to go to a store to verify you. *** thats the reference number. I`ve been sending email and complains for my refund and it`s always "been escalated"... For how long?????