ILLOGICAL EXCHANGE POLICY- DISGUSTED

I was absolutely shocked when i tried to return clothing items at woolies purchased a few days ago and still in original packaging. I have lost the receipt. In the past, woolies has always provided a gift voucher to the value of the items or one can exchange at current value and purchase whatever they want. This time i was told i can only take items of similar nature of exact price. How ****in ridiculous. If i am returning things because i do not want them, isn’t it illogical to ask me to take similar product of similar value!!! Then what is the point?? Maybe just ammend your policy to day you no longer accept returns without receipts so that there is clarity. What a ****in disappointment!!!!