IGNORED FORNAL DISPUTE AND RECKLESS LENDING CONCERNS

I am extremely disappointed by the complete lack of response and engagement from Woolworths South Africa regarding my serious affordability and reckless lending concerns.

I formally lodged a detailed dispute directly with Woolworths Financial Services, yet to date I have not even received acknowledgment of receipt, let alone any meaningful feedback or attempt to address the matter.

I have also raised my concerns publicly here on HelloPeter, but again there appears to be no urgency or effort from Woolworths to engage with a customer facing severe financial distress linked to the credit facilities granted to him.

Despite earning a limited income, multiple credit facilities were extended to me, including a personal loan, instore account and credit card, resulting in me falling progressively deeper into debt and ultimately relying on credit simply to cover basic living expenses.

What is most concerning is that collection action has continued through Nimble Group while my dispute remains unresolved and ignored.

At this stage, I am left with no alternative but to escalate the matter formally to the National Credit Regulator for investigation into possible reckless lending and failure to properly assess affordability.

I expected far better customer care, accountability and engagement from Woolworths Financial Services.