Ignored by Woolworths Customer Service

I purchased the Wbeauty range of moisturer, cleanser and serum from Woolworths Sandton.I had a terrible allergic reaction to the product and contacted Woolworths customer service and informed of the allergic and even sent them pictures. The customer consultant Zara advised me I will contacted by one of their technologist and then provide me a solution as I spent a lot of money on their products but can't use it. It's been 14 days and no one has contacted me every time I contact the customer service they tell me there no feedback. I even tried contacting on the Woolworths Facebook page but I still no one I add assisting me a solution. Woolworths has shown such disregard to me as a customer and such pathetic customer service. This is unacceptable that Woolworths is not addressing my complaint. The customer service representative gave me this reference number *** but still I am being ignored.