If I could rate this a zero, I would.

Good Day, I placed an order online on 29/05/2019, delivery slot chosen 10am - 13pm on 01/06/2019 as per your website. I made 3 calls trying to find out where my delivery was and all I was told is that it is en route. The final call I made, I spoke to Cheryl who informed me that my order isn’t even out on delivery! Why make these time slots available if you cannot deliver as promised? Why was I told 3 times that my order was out on delivery when it wasn’t? I chose this delivery date firstly because it’s free and secondly because I am not home during the week. Was told today 03/06/2019 that the boots would be delivered by 13:30pm, it is now 14:46pm and still nothing. I have made 10 calls!!! the 9th and 10th call I am placed on hold for 10-15 minutes! I spent as much airtime as the discount I received on the boots, how clever is this scheme? Really disappointed in this ********** service!