****** ID and points!!!!

I am very unhappy and shocked by the recent events with Woolworths. I was told in-store that I should no longer use my Woolies card when checking out at the till, but rather my MySchool card (as they are supposedly linked). Turns out they are not. Since May, I have not earned any HealthyFood Rewards at all!! I only figured this out when I looked at my Discovery Miles statement. Please explain why I was told this? How will I get reimbursed for these? Secondly, my ID has been ******. When I tried to log in to my Woolworths online account, I couldn't. It says that my ID is associated with another email address I don't even own!!! Who has taken my ID? How is this possible? I want this sorted out, and I want Woolworths to contact me directly to ensure that all these problems are ironed out as well as (for the sake of points) reimbursed. I have slips, proof of ID, etc.