I was treated like a ******** at Woolworths the Greenery Polokwane

I’m honestly still shaken by what happened at Woolworths The Greenery.

I went in to buy groceries like I always do, only to be stopped at the till because my card was declined because the numbers rubbed off because of wear and tear . Both the teller and the manager refused to assist me properly or even try to understand the situation. Instead, I was made to feel like I was doing something wrong.

I had to stand there, with a full basket of groceries, while people watched, and then walk away leaving everything behind. It was humiliating.

What hurts the most is that I’ve been using this card for years without any issues I even used it at the same store just last week. But in that moment, I was treated like a ******** instead of a loyal customer.

There was no empathy, no effort to help, no dignity in how I was treated.

Also, why are there no clear expiry dates or proper communication about card restrictions? How do you expect customers to trust your systems when they fail like this without warning?

This experience was embarrassing, hurtful, and completely unacceptable. Woolworths, you need to do better.