I was made to be a ********* by Woolworths

Yesterday I faced the worst service and disgrace from Woolworth. I was at the tills with a few items when I was told my card was being declined. Went to Customer Service to get it unblocked, was told that I have not purchased in months. At Customer Service I got to speak to an agent in Cape Town who asked about 5 security check questions. Then he asked me to disclose my last purchase which happened to be in last August. I indicated I do not recall as this was a while back. I was told the account cannot be unblocked without answering this question. At this point I got agitated and asked for someone senior. After the same security check, she promised my account was unblocked and I could make a purchase but need to come back Customer Service so a new card may be ordered as my card was in my ****en surname. Centurion store is very big, walked back to the till, the transaction still got declined. The Customer Care lady came to the tills and called Cape Town again and a Tsholo lady assisted but claimed I tried to **********ly make purchase on the card. I was thoroughly annoyed at this point and wanted to leave. I engaged them today but they have deleted my post.