I was at Woolworths ...

I was at Woolworths wonderpark this afternoon and the queues are long obviously due to festive season …had an ice cream so by the time I got to the till it had already melted so I asked one on the ladies that work there to exchange it for me ..and she looked at me and just laughed at me nodding her head that why must we change it ..it was so rude to treat customers like that