I want to settle my account by no one answer me

<p>I contacted Woolworths last week Wednesday, 11 January 2017 asking them If I make a offer to pay R 800 on my Woolworths account in order for this account to be settled in full. No replay as yet. 2nd e-mail was also send ont he 16 January 2017. No replay</p> <p> </p> <p>I am paying know for a long time my account more than the arrange amount and I do not even get a statement on this account. Can someone at Woolworths informed me if they will accept the amount of R 800.00, If so then the money will be paid over by no later than the 31 January 2017.</p> <p> </p>