I want my refund!!

If I could give half a star I would!

I’m at the Promenade branch right now and they’re refusing me a refund. I came to exchange 2 items with them last month, when I finally put them on my child yesterday they still didn’t fit. The store things are still attached, I brought the receipt that also shows I can get a refund until the 2nd of Feb, but I’m now being given stories that when I had come to exchange they had refunded me to a gift card and then returned repurchased the items with the gift card because apparently Woolworths has an issue opening online tax invoices on Apple phones.

Now this lady is telling me that we could have emailed it the last time, she was the one who assisted me last time and never told me about the email option. And now they refuse to refund me my money because “it was a gift card purchase” when they are the ones that did this to find a solution to your own problems??