I sincerely apologize for my REPUGNANT BEHAVIOR

I just was shocked that my mother had got these harrassing calls and text messages from Head office all the time.

She was really ****ing on me all the time if I am not paying the outstanding amount for her Visa Card however , I told her I am and the people on the phone I spoke to called me rude and I was not and was very condescending.

However I went into the Woolworths store in Claremont and was extremely furious and it’s just that I pay my mother account and she clearly has no understanding as to what was happening and was behaving like an ANIMAL which I regret doing started YELLING AND USIING PROFANITY which , was very unprofessional from my side

I just wanted to clear the matter and I could not get an answer because my mother said that they said the outstanding ammount is R189 ‘and they kept calling her to make the payment however. I told I was doing that today but for obvious reason I was behaving like a wild animal which was inappropriate and affected many customers which I do sincerely apologize for. However , they say one ammount which was R500 and odd Rand and then the next day the amount increased immediately to R600 and that’s what charged me up which was wrong I had to handle the situation in a much professional way however , one of the managers came and they clealry told me to stop I immediately stopped my insanity behavior and tried to calm Myself down I was just to furious and I was taken to the center management of the mall where I was accused of using profanity towards the staff which was not true ! And the manager whom was standing with me insisted that I swore at his staff which was not true ! Because my words was I am extremely ****ED OF RIGHT NOW AND IM NOT PERSONALY SWEARING AT YOU BECAUSE I KNOW ITS NOT YOUR FAULT IM FURIOUS ABOUT THIS WHOLE SITUATION AND THEN HE INSISTED that his going to confront the staff to press charges against me

Eventually one of the staff members came from CUSTOMER SERVICE CAME AND THEN THE CENTER MANAGER ASKED HER DIRECTLY WAS HE USING SWEARING AT THE STAFF AND HER WORDS CLEARLY WAS NO HE DID NOT BUT HE WAS YELLING AND SWEARING AND THAT IS WHEN CUSTOMERS WERE STARTING TO COMPLAIN AND THAT THEY HAVE KIDS !

I take full accountability for my actions I know I was wrong and from The bottom of my heart I regret what I was doing as I was in the wrong for going on like some mad person

I do understand that you guys had to take action for my repugnant behavior which is understandable but to be mistreated in a sense where I am banned from the store is completely unfair !

I do sincerely apologise for the manner in which I conducted myself. Usually I'm more composed, however, the staff i dealt with on the phone from head office or in the contact didn't know how to resolve my complaint which in all honesty, just angered me. I just felt so offended and humiliated which was completely unacceptable. I urge you to reconsider the penalty you’ve imposed upon me as I don’t believe it to be fair I promise you guys that I am every day in the store buying things and always have jolly conversations with the staff and they always make me feel welcomed

So I’m writing an apology letter and hope you guys can see into my mistake that I have done today which , I promise you won’t happen agin ,

Please accept my genuine apologies for my unfortunate outburst at your store today. My actions were inappropriate and the way I expressed myself have left me feeling ashamed.

While I cannot changed what transpired, I assure you that the manner in which I approach misunderstandings will be drastically different to what your staff and customers witnessed.

I was extremely unhappy with the explanation I received about the charges on my bill as it felt invalidated and left me confused as I have never skipped or made late payments.

I need to emphasize that whilst my language was of poor choice, it was not directed at anyone but rather at the situation which was extremely frustrating at the time. Things spiraled out of control way to quickly and instead of me just being a customer with a complaint it felt like I was being treated like a ******** who committed some heinous act. I completely understand why you chose to handle things in the manner you did, I would however like to appeal your decision of banning me from your store

I sincerely and eagerly look forward to your magnanimity

Please contact me On the following number with feedback

********** 778

Regards

Moosa